Privacy Policy Zoef Robot Bv

https://www.zoefrobot.nl/nl/

About our Privacy Policy

Zoef Robot Bv cares about your privacy. We only process information that we need for (the improvement of) our service and
improve our services and treat the information we have collected about you and your use of our services with care.
our services. We never make your information available to third parties for commercial purposes.
third parties for commercial purposes.
This privacy policy is applicable to the use of the website and the services of Zoef Robot B.V. provided on this website.
The effective date for the validity of these conditions is 30/05/2022, with the publication of a new version the validity of the new version expires.
When a new version is published the validity of all previous versions expires. This privacy policy describes what information about you
collected by us, what this data is used for and with whom, and under what conditions, this data may be shared with third parties.
These data may be shared with third parties. We also explain how we store your data and how we protect your data from unauthorised access.
We also explain how we store your data and how we protect your data against misuse.
the personal data you have provided us with.
If you have any questions about our privacy policy, please contact our contact person for privacy matters, the contact details of which can be found at the end of this page.
You can find the contact details at the end of our privacy policy.

About the data processing

Below you can read how we process your data, where we store them (or have them stored), what security techniques we use and for whom.
security techniques we use and to whom the data is accessible.

Webshop software

MijnWebwinkel

Our webshop is developed with software from MyOnlineStore. Personal data that you provide to us for our
Our webshop is developed with the software of MyOnlineStore. MyOnlineStore has access to your
They will never use your data for any other purpose.
purpose. MyOnlineStore is obliged, on the basis of the agreement we have concluded with them, to take suitable
security measures. MyOnlineStore uses cookies to collect technical information
regarding your use of the software, no personal data is collected and / or stored.
stored.

Webhosting

MijnDomein

We purchase web hosting and e-mail services from MijnDomein. MijnDomein processes personal data on our behalf
us and does not use your data for its own purposes. However, this party may collect metadata about the use of the services.
use of the services. This is not personal data. MijnDomein has taken appropriate technical and
measures to prevent loss and unauthorised use of your personal information.
prevented. MijnDomein is bound by agreement to secrecy.

E-mail and mailing lists

www.ymlp.com

Our website uses YMLP, a third party that handles e-mail traffic originating from our website and the sending of any newsletters.
sending of possible newsletters. All confirmation e-mails that you receive from our website and
web forms are sent via YMLP's servers. YMLP will never use your name and email address for its own
purposes. At the bottom of every email that is automatically sent through our website, you will see the
unsubscribe link. If you click on this link, you will no longer receive e-mail from our website. This can seriously reduce the
functionality of our website! Your personal data are securely stored by YMLP.
stored by YMLP. YMLP uses cookies and other Internet technologies to determine whether e-mails are opened and read.
are opened and read. YMLP reserves the right to use your personal data for the further
improve its services and, as part of this, to share information with third parties.

Office365

For our regular business e-mail traffic we use the services of Office365. This party has
appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our
data as much as possible. Office365 does not have access to our mailbox and we treat all our email traffic
confidentially.

Payment processors

Mollie

For the processing of (part of) the payments in our webshop, we use the platform of
Mollie. Mollie processes your name, address and residence details and your payment information such as your bank account or credit card number.
credit card number. Mollie has taken appropriate technical and organisational measures to protect your personal
personal data. Mollie reserves the right to use your data in order to further improve
services and, as part of this, share (anonymised) data with third parties.
All of the above guarantees regarding the protection of your personal data also apply to the parts of
apply to those parts of Mollie's services for which it engages third parties. Mollie shall not retain your
data longer than permitted under the statutory periods.

Klarna

To process (part of) the payments in our shop we use the platform of Klarna.
Klarna. Klarna processes your name, address and city details and your payment information such as your bank account or credit card number.
credit card number. Klarna has taken appropriate technical and organizational measures to protect your
personal data. Klarna reserves the right to use your data to further improve the
Klarna reserves the right to use your data to further improve its services and in that context to share (anonymized) data with third parties.
Klarna shares personal data and information regarding your financial position with third parties in case of an application for a deferred payment (credit facility).
information regarding your financial position with credit reference agencies. All of the above
protection of your personal data also apply to the parts of Klarna's service that are not covered by this agreement.
parts of Klarna's services for which they engage third parties. Klarna will not store your data
longer than permitted by law.

Sisow by Buckaroo

To handle (part of) the payments in our shop we use the platform of
Sisow by Buckaroo. Sisow by Buckaroo processes your name, address and place of residence details and your payment information
such as your bank account or credit card number. Sisow by Buckaroo has taken appropriate technical and organisational
measures to protect your personal data. Sisow by Buckaroo reserves the right to
use your details to further improve its services and, as part of this, to share (anonymised) data with third parties.
data with third parties. All of the above guarantees regarding the protection of your
personal data are also applicable to those parts of Sisow by Buckaroo's services for which they engage third parties.
for which they engage third parties. Sisow by Buckaroo will not retain your data any longer than is permitted by the
statutory time limits.

Reviews

WebwinkelKeur

We collect reviews via the WebwinkelKeur platform. If you leave a review through WebwinkelKeur then
You are required to provide a name and email address. WebwinkelKeur shares this information with us, so that we can link the review to your order.
link the review to your order. WebwinkelKeur also publishes your name on their own website.
In some cases, WebwinkelKeur may contact you to explain your review. In
If we invite you to leave a review, we share your name and email address with WebwinkelKeur.
WebwinkelKeur. They use this information only to invite you to leave a review.
WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data.
protection. WebwinkelKeur reserves the right to use third parties for the provision of services.
We have given WebwinkelKeur permission to do so. All
above mentioned safeguards regarding the protection of your personal data also apply to the
applicable to the parts of the service for which WebwinkelKeur uses third parties.

Shipping and logistics

PostNL

When you place an order with us, it is our job to deliver your package to you. We make use of
PostNL to carry out the deliveries. It is therefore necessary that we share your name,
address and place of residence with PostNL. PostNL only uses this information for the purpose of
performance of the agreement. If PostNL engages subcontractors, PostNL will also make your data available to these parties.
If PostNL engages subcontractors, it will also make your information available to these parties.

DHL

If you place an order with us, it is our job to deliver your package to you. We make use of
the services of DHL for carrying out the deliveries. It is therefore necessary for us to share your name, address and place of residence with
and residence details with DHL. DHL will only use this data for the performance of the contract.
contract. If DHL engages subcontractors, DHL will also make your data available to these parties.
available.

Invoicing and bookkeeping

Exact

For our administration and bookkeeping we use the services of Exact. We
share your name, address and details regarding your order. These details are
used for the administration of sales invoices. Your personal data is transmitted and
stored. [SUPPLIER] is bound to secrecy and will treat your data confidentially. Exact
will not use your personal data for any purpose other than those described above.

External sales channels

Bol.com

We sell (some of) our products through the Bol.com platform. If you place an order via this platform
Bol.com shares your order- and personal data with us. We use this information to
We use this information to process your order. We will treat your data confidentially and have taken appropriate technical and
We will treat your data confidentially and have taken appropriate technical and organisational measures to protect your data against loss and unauthorised use.

Beslist.nl

We sell (part of) our products through the platform of Beslist.nl. If you place an order through this platform
Beslist.nl shares your order- and personal data with us. We use this information to
We use this information to process your order. We will treat your data confidentially and have taken appropriate technical and
We will treat your data confidentially and have taken appropriate technical and organizational measures to protect your data from loss and unauthorized use.

Purpose of data processing

General purpose of processing

We use your data exclusively for the purpose of providing our services. This means that the purpose of the
processing is always directly related to the order you give us. We do not use your data for
(targeted) marketing. If you share information with us and we use this information - other than at your request - to contact you at a later date, we will not be able to do so.
request - to contact you at a later date, we will ask you for your explicit permission. Your
information will not be shared with third parties, other than to meet accounting and other administrative
obligations. These third parties are all bound to secrecy by the agreement between them and us or by an oath of office.
between them and us or an oath or legal obligation.

Automatically Collected Data

Data that is automatically collected by our website is processed with the aim of further improving our
services. These data (e.g. your IP address, web browser and
operating system) are not personal data.

Cooperation with fiscal and criminal research

In some cases Zoef Robot Bv can be obliged by law to share your information in connection with tax or criminal investigations.
sharing your information in connection with governmental fiscal or criminal investigations. In such a case we
In such a case we will be obliged to share your information, but we will do our utmost to prevent this.
against this.

Storage periods

We will retain your data for as long as you are a client of ours. This means that we will keep your customer profile until you
indicate that you no longer wish to make use of our services. If you indicate this to us, we will
If you indicate this to us, we will also consider this to be a request for forgetting. Pursuant to applicable administrative obligations, we must
invoices containing your (personal) data, we will therefore keep this data for as long as the applicable
These data will therefore be retained for as long as the applicable term lasts. However, employees will no longer have access to your client profile and documents that
we have produced as a result of your instructions.

Your Rights

Pursuant to applicable Dutch and European legislation, you as the data subject have certain rights with regard to
with regard to the personal data that is processed by us or on our behalf. Please find below an explanation of your
We explain below what your rights are and how you can exercise them. In principle, in order to prevent abuse, we will send
Copies and copies of your data will only be sent to your e-mail address already known to us. In the event that you send the
In the event that you wish to receive the data at another e-mail address or, for example, by post, we will ask you to identify yourself.
identification. We keep a record of completed requests; in the event of a forgetful request, we keep an anonymous record of the information we collect.
we administer anonymised data. All copies and transcriptions of data will be sent to you in the machine-readable
machine-readable data format that we use within our systems. You have the right at all times to submit a
You have the right at all times to lodge a complaint with the Personal Data Authority if you suspect that we are using your personal data in an
wrong way.

Right of inspection

You always have the right to inspect the data that we process, or have processed, and which relate to you or can be traced back to you.
or can be traced back to you. You can make a request to that effect to our contact person for
privacy matters. You will receive a response to your request within 30 days. If your request is granted
We will send you a copy of all the data with a list of the processors that hold it to the email address we have on record.
who are responsible for this data, stating the category under which we have stored this data.
stored.

Right of rectification

You always have the right to have the data that we process, or have processed, and which relate to you or can be traced back to you, rectified.
or which can be traced back to you. You can make a request to this effect to our contact person for privacy matters.
for privacy matters. You will receive a response to your request within 30 days. If your request is granted
We will send you a confirmation at the e-mail address we have on record that the data has been modified.

Right to restriction of processing

You always have the right to restrict the data that we process, or have processed, which relate to you or can be traced back to you.
You have the right to restrict the data we process (or have processed) that relate to your person or can be traced back to that person. You can make a request to this effect to our contact person for
privacy contact. You will receive a response to your request within 30 days. If your request is granted
If your request is granted, we will send you a confirmation at the email address provided to us that the data will no longer be processed until you lift the restriction.
will no longer be processed until you lift the restriction.

Right of portability

You always have the right to transfer the data that we process, or have processed, and which relates to you or can be traced back to you, to a third party.
are traceable to you, to be carried out by another party. You can make a request to that effect to
Our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is
If your request is granted, we will send you copies or copies of all the information about you that we have
about you that we have processed or that have been processed on our behalf by other processors or third parties. In all likelihood we will be able to
It is likely that in such a case we will no longer be able to continue providing our services, as the secure interconnection of data files is no longer possible.
In such a case, it is likely that we will no longer be able to continue providing our services as the secure interconnection of data files can no longer be guaranteed.

Right of objection and other rights

You have the right to object to the processing of your personal data by or on behalf of
If you object, we will immediately stop the processing of your personal data while we await the outcome of your request.
If you make an objection we will immediately stop the processing of your personal information. If your objection is well-founded, we will make copies of the information
copies of the data we process (or have processed) to you and then we will permanently stop processing it.
cease processing permanently. You also have the right not to be subject to automated individual decision-making or profiling.
automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you are
believe that it does, please contact our Privacy Officer.

Cookies

Google Analytics

Through our website, cookies are placed by the U.S. company Google, as part of the "Analytics" service.
We use this service to track and get reports about how visitors use the website.
This processor may be obliged under applicable laws and regulations to provide access to these data.
data. We collect information about your surfing behaviour and share this data with Google. Google may use this information
Google can interpret this information in conjunction with other data sets and thus track your movements on the internet.
tracking of your movements on the internet. Google uses this information to serve you targeted ads (Adwords) and other Google services and products.
other Google services and products.

Cookies from third parties

In case software solutions of third parties make use of cookies, this will be mentioned in this
privacy statement.

Changes to the Privacy Policy

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page.
version. If the new privacy policy affects the way we already process data relating to you, we will inform you by email.
We will notify you by email if a new privacy policy affects the way we process information we have already collected from you.

Contact details

Zoef Robot Bv

Snelliusweg 40-22 6827DH Arnhem Netherlands T (063) 040-7787 E [email protected]

Contact person for privacy matters

Sjoerd van Haaster