Delivery/Shipping

• Zoef Robot strives to offer orders for shipment within 1 to 2 working days after receipt of payment.
• We will inform you about the shipment of your package and will provide you with the Track & Trace information. The shipping time of your package is usually 1 to 2 working days. If you have not received a track and trace code, please check if it has not ended up in your SPAM folder.

Some accessories are listed under a general name, such as: HEPA Filter for robot vacuum cleaners. Here you can select the correct variant on the page for the robot you own.

If you cannot find an accessory, please feel free to contact us via: service@zoefrobot.nl and we will see if we have it available.

For orders under €100, shipping costs will be charged. Most accessories can be sent as a letterbox package and will cost €3.95 in the Netherlands and €4.95 in Belgium. If the accessories are not sent as a letterbox package, the shipping costs are €6.95.

Yes, absolutely! With many accessories, you receive a discount if you order a certain quantity. Sometimes it can therefore be very convenient to order in advance and include more in one order. For accessories where this applies, the discount is automatically calculated.

If an accessory does not fit or work, you can return it or we can exchange it for you. You can contact us via: service@zoefrobot.nl and we will be happy to help you further.

The lifespan depends heavily on the use and maintenance of the robot. Make sure you maintain the accessories well and clean them regularly if possible, so that they remain in good condition longer and the robot maintains the best performance.

If you have any questions about how long you can use an accessory, please feel free to contact us at service@zoefrobot.nl and we will be happy to advise you.