Shipping & Returns
Shipping & Returns
Processing & Delivery Time
If you place your order before 3:00 PM, we will ship it on the same business day. If you order after 3:00 PM, your order will be shipped on the next business day.
The expected delivery time is 1–2 business days. Should your order be delayed, we will notify you.
As soon as your package has been shipped, you will receive a Track & Trace code by email. Haven't received a code? Please check your spam folder.
Delivery Options
At home or at another address
You can have your order delivered to an address of your choice, such as your workplace or with family/friends. Enter the desired delivery address in your customer details.
Please note: If you give permission to the delivery person to leave the package unattended, this is at your own risk. We are not liable for loss.
Shipping Costs
-
Free shipping within the Netherlands and Belgium for orders from €100,-.
-
For orders under €100,-, shipping costs will be charged.
-
Shipping abroad (excluding Belgium) is always subject to a charge.
Return Policy
Not happy with your purchase? All your purchases come with a 30-day cooling-off period. If you wish to return a product, you can fill in the return form below. You must be in possession of the original invoice or receipt.
Exchange or refund?
If you have indicated that you wish to exchange the product, we will send the replacement product to you on the same day after receiving the return. If you prefer to receive a refund of the purchase amount after a return? No problem, we will refund this to your account within 3 to 5 business days after processing your shipment.
Conditions for returns:
-
You return the item within 30 days of cancellation.
-
The product must – if reasonably possible – be returned unused, undamaged, complete and in its original packaging.
-
Include the proof of purchase (invoice).
-
The article may only be tried out as far as necessary to determine its nature, characteristics and functioning. Traces of use or damage may lead to a reduction in value, which will be charged to you.
-
All supplied accessories must be sent along.
Please note: The costs for return shipment are for your own account. Insufficiently franked shipments will not be accepted or credited.
Damaged or defective product?
Is the product damaged or defective upon receipt? Please contact us as soon as possible.
Return process:
-
Register your return below.
-
You will then receive a return label that you can use to send the complete item back in its packaging via a parcel point.
- As soon as we have received the return, we will assess and process it.
After correct receipt of the return shipment, we will refund the full or partial order amount, including the original shipping costs, to your account within 3-5 days.
Business orders:
For business purchases, there is no statutory cooling-off period. However, we assess each case individually to determine whether a return is possible on a goodwill basis. If approved, we will make a credit proposal, taking into account restocking fees. These depend on the product's turnover rate and additional processing costs.