Bobbie 2.0: The window robot does not go up

1. The robot's tracks do not have good grip on the surface.

  • The cleaning cloth is too wet, causing the tracks to slip. Make sure the cloth is slightly damp but not wet.
  • It is possible that the tracks have become dirty over time. This can cause them to slip. Clean them thoroughly with a damp (not wet) cloth and cleaning agent.
  • It is also possible that the windows are dirtier at certain times of the year, making more frequent cleaning advisable and requiring the cloth to be replaced/cleaned more often.
Clean the tracks by following the steps below;

a), Turn off the robot
b), Press and hold one of the detection corners under the robot
c), Turn on the machine, wait 10 seconds, the belt will rotate automatically
d), Wipe the belt with a wet cloth

2. It is important to place the robot far enough (30cm) from the edge of the window.

3. Make sure the cloth does not protrude beyond the robot. If this is the case, the sensors will not work and the robot will not be able to move away from the edge / turn.

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