• Check that the filters are clean and replace them if necessary.
• Check if there is still a flap in the dustbin. This plastic flap opens when it sucks, but prevents dirt from falling out of the dustbin again. If it is missing, check if it might have been thrown away when emptying the dustbin. We do not have this part in stock for all models. In that case, you will have to replace the entire dustbin.

Anna does not start when you press the button on the robot. The remote control also does not work.
The robot is probably in sleep mode (hibernating). Anna does this after 24 hours of not being used.

• Turn the robot ON/OFF on the side.
• Try to turn on the robot with the remote control or button on top of the robot.

To avoid this, there are two solutions;

1. Install the latest software/firmware update via the APP.
   Go to the gear icon in the APP -> Check For update.
2. Set the robot to automatically start working every day.

Always leave the robot on the charging station and make sure it is connected to the wall socket/outlet. This way the robot always remains ready for use and the battery has the longest lifespan.

If you see yellow twice and green once, this means the robot vacuum cleaner is in Stand-by mode. The mopping robot does this to save unnecessary energy. It looks like this:

Check if you have installed the correct APP:

• Anna -> Zoef Robot Smart App. If the robot has not yet received the App update, please contact us at service@zoefrobot.nl
• Make sure the robot connects to the APP.
  • Press the on/off button on top of Anna and wait until she beeps. Then she will connect.
  • The robot WIFI can now also be found in the wifi networks.

• If it's a matter of a few mm, the easiest way is to place extra thick furniture felt under the furniture legs.
  This will allow the robot to pass under the furniture.
• If it's a few centimeters, the robot will bump into it and turn around.
• If both solutions don't work, it's wise to see if something can be placed underneath to prevent the robot from going under it.
• No virtual wall is available for Anna

• The battery is not properly charged.
  • The battery is not charged. Place the robot on the charging station.
  • The battery is not charging? -> Make sure the contact points on the robot and the charging station are completely clean. Go over them with a scouring pad to ensure they make good contact.
  • The battery is dead. Order a new battery here.

A battery's operating time will decrease over time. There are various causes for this, and it is not always predictable. What certainly helps is to always leave the robot ON on the charging station. This keeps it in the best condition.

The lifespan of the battery is influenced by the following factors: Is the robot always ON on the charging station? Surfaces the robot drives on, environment (does the robot have to turn and maneuver a lot, suction power strength (lower suction power means longer operation and vice versa), temperature (in very hot or cold environments, the battery will perform less). Also, the spread between batteries can be large.

Therefore, the operating time is always an indication and it is not predictable how quickly it will decrease.