Both Bobbie and Evert must always have the power cable connected. The battery is only to ensure that it does not fall down in the event of a power interruption.

• Bobbie can only work well on windows larger than 50x50cm. This is because the robot cannot turn and move sufficiently to clean the window properly.
• Bobbie's maximum window size is not really an issue.
  However, without water spray, Bobbie will eventually get a dry cloth and thus remove dirt less effectively.
• In addition, the power cable is 5 meters long. If you have higher windows, you should replace it with a not too heavy extension cable.
• Bobbie 2.0 works on windows without frames or windows with a frame with a minimum height of 5mm.
• On frames with a slanted edge on the window or wide sealant edges, the robot will not detect the edge. As a result, the robot will not be able to function.

To control the Zoef Robot via the App, you must use the Zoef Robot smart App. To connect, you will first need to reset the robot so that it can reconnect, as it has previously been connected to the App.

For the Bobbie 2.0 or Bobbie 2.0 with water spray (white device), you can press and hold the reset button on the robot, as circled in the image, for 5-8 seconds. This will disconnect the robot and allow it to be reconnected. The robot must be turned on for this.

You must have the connection cable connected to the robot. If this does not work, you must first press and hold the robot to turn it on, and then press and hold the reset button. If you press and hold the reset button correctly, the light will flash and the robot will open for connection, and you can see the robot at the top via the plus sign in the App under "add device" if you have Bluetooth enabled on your mobile. If it does not appear there, you can click on Bobbie under "add manually" and then click through to connect manually.

Hopefully, this works, otherwise, please let us know and we will help you with it.

The window cleaning robot works with a vacuum system to hold itself to the surface. In some cases, the robot may not function properly on windows or tiles with grout lines.

Loss of vacuum due to grout lines:
If there is air between the grout lines – for example, because the grout line is too deep or too wide – the robot may lose its vacuum power. This happens when air is drawn in through these openings.
The robot functions best when the grout line is a maximum of 4 mm deep. With deeper grout lines or larger gaps, there is a greater chance that the vacuum will drop and the robot will lose grip.

Uneven surfaces and sensors:
With glass panes or tiles that are not flat (for example, if one panel is deeper than the adjacent one), the robot's collision sensor may still detect these height differences. This makes the robot think that the surface continues, even though it does not. In such cases, it may continue to drive and eventually fall off the window.

Edge detection and fall protection:
The robot is equipped with sensors that detect whether there is still a surface beneath it. For example, if there is no frame or edge next to the window, the robot notices that there is no surface left. The sensor then activates, after which the robot automatically stops or returns.

For advice, you can always send an email to: Service@zoefrobot.nl with a photo or explanation. We will be happy to help you.

If the LED starts to light up, a number of things could be wrong.

• The robot is not properly vacuumed to the window. This could be because the cloth is not properly attached or it is too wet.
• The robot does not have good contact with the power supply. Check if the power cable is connected to the wall socket. The LED on the Network Adapter is lit and the connector is properly attached to the robot.
• The safety cable is not/not properly connected to the robot.
• The battery is not sufficiently charged. Make sure the backup battery is sufficiently charged. Otherwise, the Robot will not start working.

1. The robot's tracks do not have good grip on the surface.

• The cleaning cloth is too wet, causing the tracks to slip. Make sure the cloth is slightly damp but not wet.
• It is possible that the tracks have become dirty over time. This can cause them to slip. Clean them thoroughly with a damp (not wet) cloth and cleaning agent.
• It is also possible that the windows are dirtier at certain times of the year, making more frequent cleaning advisable and requiring the cloth to be replaced/cleaned more often.

a), Turn off the robot
b), Press and hold one of the detection corners under the robot
c), Turn on the machine, wait 10 seconds, the belt will rotate automatically
d), Wipe the belt with a wet cloth

2. It is important to place the robot far enough (30cm) from the edge of the window.

3. Make sure the cloth does not protrude beyond the robot. If this is the case, the sensors will not work and the robot will not be able to move away from the edge / turn.

The window robots must be able to turn well. Since the robot itself is 25cmx25cm and therefore needs more space when turning, 50x50cm is the minimum surface area on which the robot can function.

The sealant edge ensures that the robot does not detect the edges of the window and will not get stuck on the edge.

A sealant edge of 2 to a maximum of 3 mm will still allow the robot to function. Larger will not.

The rope is a mandatory safety feature. This is to prevent the robot from falling on someone if it were to come loose.
This is, of course, extra important for windows that are not on the ground floor.

The cable also prevents the robot from hitting the ground if it falls.

The robot will not fall easily.
Firstly, the battery will ensure that the robot remains attached in the event of a power interruption.
Secondly, if the window is too wet, the robot will slide (and squeak) but not immediately fall.

1. First, check if the backup battery is fully charged.
   If not, the robot will stop in the middle of its program.
2. It is important to place the robot far enough (30cm) from the edge on the window.
3. Make sure the cloth does not stick out beyond the robot. If this is the case, the sensors will not work and the robot will not come off the side / be able to turn.

If the robot still does not clean the entire window after this, it is important that you clean your window thoroughly yourself before using the robot. It may be that the window has been dirty for too long, causing the robot's rubber tracks to become too dirty and thus make less good contact. It is also important to then check whether the rubber tracks of Bobbie are clean. Clean them by following the steps below;

1, Turn off the robot
2, Press and hold one of the detection corners under the robot
3, turn on the machine, wait 10 seconds, the belt will rotate automatically
4, Wipe the belt with a damp cloth